FAQs
Sleepstation CBTi is designed for adults aged 18 and over who are experiencing persistent insomnia symptoms. It is a Class I UKCA-marked medical device available in the UK through NHS-commissioned services and for private purchase.
The programme is suitable for most adults with long-term difficulties falling asleep, staying asleep or waking too early. During onboarding, we check for factors that might mean a different type of support is safer or more appropriate. If Sleepstation CBTi is not the right fit for you, we will let you know and signpost alternative options.
Sleepstation CBTi is funded for NHS patients in areas where the service is commissioned. People living outside these areas can choose to purchase the medical-device programme privately.
Sleepstation CBTi is not recommended for people with epilepsy, a history of seizures, psychosis, bipolar disorder, mania, schizoaffective disorder, schizophrenia or a personality disorder. It’s also not recommended for those at high risk of falling or who are currently detoxing from drugs or alcohol.
Sleepstation CBTi helps people fall asleep quickly, stay asleep longer and wake up feeling refreshed. If you’ve got a different type of sleep problem (such as nightmares or breathing problems during sleep) then Sleepstation CBTi won’t be the right option for you.
Yes. Our sleep coaches are here to answer your questions and provide personalised guidance throughout your programme. We believe that tailored support is one of the most valuable parts of Sleepstation and helps many people stay motivated and make meaningful progress.
Sleep can be affected by lots of different factors, which is why we take the time to understand your sleep patterns and what you’re experiencing. You’ll be supported by real people who care, and you’re welcome to contact us at any time.
Some versions of our programme also include regular guidance delivered online, which you can access through your Dashboard. If you ever have questions about how your support works, just let us know – we’re happy to help.
We do not offer medical advice, including advice about medication, but we can point UK users towards appropriate NHS services or a healthcare professional if needed.
Many people who complete Sleepstation CBTi report meaningful improvements in their sleep. In our published studies and NHS real-world evaluations, around 87 percent of people who complete the programme show improvements on standardised sleep measures.
Sleepstation works best when the steps are followed consistently, and people who stay engaged with the programme often see the biggest changes. You can read about the experiences of others in our success stories.
You can do this by following the instructions on the password reset page. After completing the form, you’ll receive an email with details of how to reset your password.
If you’re already logged into your Sleepstation account, just click on the “My profile” link in the menu. This will take you to a “change password” form. Complete the form and save.
You can do this by following the instructions on the password reset page page. After completing the form, you’ll receive an email with details of how to reset your password.
Remember to choose a secure password — one that is hard to guess and that only you know.
Sleepstation isn’t available on the NHS everywhere. It’s available in some parts of the UK. We can provide funding to help NHS patients living in areas where our NHS service isn’t available. If you live in one of these areas and would like to discuss funding options please call 0333 800 9404 or email funding@sleepstation.org.uk.
No. Sleepstation is delivered online, so you don’t need to attend any in-person appointments. Many people find it very convenient to complete the programme from home, and there are no waiting lists.
Some people prefer face-to-face support. If you are based in the UK and would like information about sleep services in your area, please email support@sleepstation.org.uk and we can signpost you to UK organisations that may be able to help.
We can’t refer you directly to these services.
Sleepstation CBTi uses proven cognitive and behavioural methods, along with personalised guidance, to help you understand your sleep and make meaningful changes over time. You’ll start by sharing information about your sleep patterns and routines so we can build a personalised plan for you. As you move through the programme, you’ll receive ongoing guidance and encouragement to help you apply the techniques and stay on track.
Sleepstation CBTi is based on the methods used in Cognitive Behavioural Therapy for insomnia (CBT-I). CBT-I has been studied for decades and is recommended by organisations such as NICE as the first-line approach for persistent insomnia. It focuses on changing the habits, thoughts and routines that keep sleep difficulties going and helping you build healthier, more sustainable sleep patterns.
Most people begin to notice improvements within three to four weeks, although this varies from person to person. Some people make faster progress, while others take a little longer – eight to twelve weeks is still within a normal range.
Everyone’s experience is different, and it’s important to work through the programme at a pace that feels right for you. Our sleep coaches are available throughout to offer guidance, answer questions and help you stay on track.
If you feel you need more time or additional support at the end of your core programme, we can provide guidance on next steps or you can choose to continue with extended support.
Sleepstation helps many people improve their sleep, but no approach works for everyone. If you do not notice the progress you were hoping for, it may be that other factors are affecting your sleep or that a different type of support would be more suitable. We can help signpost you to appropriate options if needed.
You can send us a message securely via your Sleepstation account, or by email to support@sleepstation.org.uk.
We will respond (electronically) to the complaint within 72 hours of receiving it to confirm receipt and provide you with a copy of our complaints policy.
All complaints will be recorded.
Understandably, the answer is no. Nothing has 100% success rate. However, decades of research show that CBTi is effective for most people with long-term insomnia.
In face-to-face settings, CBTi typically helps around 50–70% of people achieve significant and lasting improvements in their sleep.
There is also a growing body of research showing that digital versions of CBTi can be highly effective. Our published studies, together with extensive real-world evidence from NHS delivery, show that more than 80% of people who complete Sleepstation CBTi report substantial improvements in their sleep.
If Sleepstation CBTi doesn’t feel effective for you, it may be because your sleep difficulty has contributing factors that the programme is not designed to address or because the steps could not be followed as intended. If you remain concerned about your sleep, your GP or specialist can discuss other options or further assessment if needed.